New liaison brings expert coaching to managed service providers
[SEATTLE] – Sea-Level Operations, which provides expert operational coaching to IT managed service providers (MSPs) across the world (8 countries currently), has expanded more direct services to the Australia , New Zealand regions. “Sea-Level Operations Pty Ltd teams Australian IT-industry leaders Andrew Smith and James Davis with Sea-Level’s U.S. coaches to provide services to MSPs in Australia and New Zealand.
The new venture means IT businesses in the ANZ region will have access to local professional operational and leadership coaching using Sea-Level’s proven process, “5 Phases of Operational Excellence.” Davis, an IT industry leader and frequent presenter at ConnectWise events, will serve as a Sea-Level Operations’ lead coach for IT services companies in the region.
“It’s been a long time coming,” said Rex Frank, Founder and CEO of Sea-Level Operations. “We’re excited to have a local presence in the ANZ region. We understand that while the best practices of operating businesses don’t change, there are local differences. It’s important for us to have a local presence so we have a better understanding of the specific needs of area businesses so we can serve them better.”
This move will expand Sea-Level’s knowledge of the IT industry globally, Frank said. As more industry information is captured through coaching experiences, the collective operations information will be shared back to Sea-Level’s entire community.
“Having seen the results of the Sea-Level way for their clients during these turbulent times firsthand, we are very excited to be a part of Sea-Level Operations and bring such a successful program down to the ANZ region,” said Davis, Sea-Level ANZ Lead Coach and Managing Director.
“The Sea-Level process enables business owners to oversee and understand processes while empowering their team to actually implement them. That is a special transformation in a business! We are really looking forward to increasing the use of best practices to MSPs across the ANZ region.”
Sea-Level Operations’ proprietary operations process is an end-to-end blueprint of operational excellence through every phase of the business journey for IT service providers. Through their proven process, personalized, one-on-one coaching, and the Ops Guide, built on the experiences of over 400 clients, Sea-Level helps IT companies address challenges unique to their industry. Read more about Sea-Level Operations here or reach out via phone 855-473-2538, email [email protected] or contact us online.