IT Nation 2017

Nov 8-10, 2017 • Orlando, FLORIDA

Dispatch Procedures –
Are You Trying to Herd Cats?

Wednesday, Nov. 8 | 1:00pm – 5:00pm | $399

Get the tools and information you need to establish, perfect, and implement a complete dispatch toolbox that can be followed step-by-step to implement into your business. Topics include service boards, triage process, qualities of a dispatcher, and engineer ticket ownership. Establish the right processes to master ticket ownership, streamline ticket assignment, and keep your clients from getting frustrated about SLA response times.

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Dispatch Procedures –
Are You Trying to Herd Cats?

Wednesday, Nov. 8 | 1:00pm – 5:00pm | $399

Get the tools and information you need to establish, perfect, and implement a complete dispatch toolbox that can be followed step-by-step to implement into your business. Topics include service boards, triage process, qualities of a dispatcher, and engineer ticket ownership. Establish the right processes to master ticket ownership, streamline ticket assignment, and keep your clients from getting frustrated about SLA response times.

Add On to Your IT Nation Registration >>

Engineer Incentive Plans –
Does Your Plan Incent the Right Behavior?

Wednesday, Nov. 8 | 8:00am – 12:00pm | $399

Discover how to implement engineer incentive plans that keep your engineers performing at top quality and capacity. This four-hour workshop will give you everything you need to leave with a complete engineer toolbox that can be simply implemented into your business, with topics including billing rates, costs on agreements, agreement efficiency, billing utilization, bonus plans, W-2 multiples, and engineer time tracking. At the same time, make sure your incentive plans are fair to your engineers and your company, while still helping you establish your profit margins and keep your team encouraged and engaged.

Add On to Your IT Nation Registration >>

Engineer Incentive Plans –
Does Your Plan Incent the Right Behavior?

Wednesday, Nov. 8 | 8:00am – 12:00pm | $399

Discover how to implement engineer incentive plans that keep your engineers performing at top quality and capacity. This four-hour workshop will give you everything you need to leave with a complete engineer toolbox that can be simply implemented into your business, with topics including billing rates, costs on agreements, agreement efficiency, billing utilization, bonus plans, W-2 multiples, and engineer time tracking. At the same time, make sure your incentive plans are fair to your engineers and your company, while still helping you establish your profit margins and keep your team encouraged and engaged.

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Leadership Jump Start –
What We Wish We Knew Then

Wednesday, Nov. 8 | 1:00pm – 5:00pm | $399

Find the inspiration you’re looking for to make the transition from managing to true leadership in this four-hour workshop, where you’ll get the custom leadership toolbox that can take your business to the next level. Learn how to implement the processes and best practices that will streamline management training, and discover the tools and resources that helped Sea-Level Operations make impactful management decisions. Hear about six huge operational mistakes, how they were overcome, and what lessons were learned from them.

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Leadership Jump Start –
What We Wish We Knew Then

Wednesday, Nov. 8 | 1:00pm – 5:00pm | $399

Find the inspiration you’re looking for to make the transition from managing to true leadership in this four-hour workshop, where you’ll get the custom leadership toolbox that can take your business to the next level. Learn how to implement the processes and best practices that will streamline management training, and discover the tools and resources that helped Sea-Level Operations make impactful management decisions. Hear about six huge operational mistakes, how they were overcome, and what lessons were learned from them.

Add On to Your IT Nation Registration >>

Project Management –
Where Does It Really Start?

Wednesday, Nov. 8 | 8:00am – 12:00pm | $399

Establish a project management toolbox that can be implemented step-by-step into your business. Topics include opportunity management, scope creation, engineer buy-in, client expectation setting, project management, and project invoicing. Establish the right processes to master internal processes and project workflow, streamline change orders, and keep inconsistencies to a minimum.

Add On to Your IT Nation Registration >>

Project Management –
Where Does It Really Start?

Wednesday, Nov. 8 | 8:00am – 12:00pm | $399

Establish a project management toolbox that can be implemented step-by-step into your business. Topics include opportunity management, scope creation, engineer buy-in, client expectation setting, project management, and project invoicing. Establish the right processes to master internal processes and project workflow, streamline change orders, and keep inconsistencies to a minimum.

Add On to Your IT Nation Registration >>