Dispatch Procedures –
Are You Trying to Herd Cats?
Wednesday, Nov. 8 | 1:00pm – 5:00pm | $399
Get the tools and information you need to establish, perfect, and implement a complete dispatch toolbox that can be followed step-by-step to implement into your business. Topics include service boards, triage process, qualities of a dispatcher, and engineer ticket ownership. Establish the right processes to master ticket ownership, streamline ticket assignment, and keep your clients from getting frustrated about SLA response times.