Senior Executive Coach
Stephanie Heflin is a Senior Executive Coach of Sea-Level Operations, LLC. She joined the company in 2017.
Stephanie has over 18 years of experience in the managed services industry. Throughout that time, she succeeded in many roles with a wide variety of related responsibilities.
In 1999 she began working for a small technical services company in Austin Texas, Riata Technologies, and over the next 10 years was instrumental in helping the business make the shift from technical and professional services to a very successful Managed Service Providers.
In 2003, Stephanie became a member of the first True Profit Group Service Exec Peer group where she learned to manage the financial side of the business and help drive margin and efficiency to new heights.
By 2009, Riata Technologies had grown to be 6M in revenue, 45 employees and a best in class MSP. Riata was then acquired by Whiteglove Technologies, doubling revenue and staff. Stephanie became the VP of Service Delivery and focused on integrating systems, process, people, and culture, always with an eye on client satisfaction. Whiteglove expanded to San Antonio, Houston and Dallas through additional acquisitions and positioned themselves to be purchased by Mindshift in 2012 where Stephanie became with SW Region VP of Service Delivery and served in this role for almost 2 years.
In 2014 Stephanie started down her own path of working independently coaching and consulting with MSP’s who wanted help organizing service delivery to be process driven and have data that can provide key metrics help owners and service managers work on the business. Although Stephanie does not have a traditional technical background she has been able to excel in the MSP industry.
Stephanie has been married for 22 years and has 2 boys, 21 and 16 and a daughter who is 12. Family interests cover many areas including; hockey, lacrosse, formula 1, soccer, taekwondo, outdoor fun of all kinds and a lot of DIY projects.